Zholla asked:
Is it true? I have been doing online research…and am disturbed by the customer reviews that say that stuck or dead pixels on a new bought LCD means nothing to the stores they bought then from…and most will not accept back tv’s for refund or exchange? Is this true even when you go to the physical locations?Any stores exchange with no problem?
Is it true? I have been doing online research…and am disturbed by the customer reviews that say that stuck or dead pixels on a new bought LCD means nothing to the stores they bought then from…and most will not accept back tv’s for refund or exchange? Is this true even when you go to the physical locations?Any stores exchange with no problem?
Tags: Customer Reviews, Dead Pixels
Have you ever even seen an LCD with stuck or dead pixels? The only one I have ever seen was my Sony laptop purchased January 2000, and the few stuck pixels were not noticeable other than when in the black letterbox when playing DVD’s (not visible when running Windows or Linux). A bigger problem was that it experienced random horizontal pixel shift at times due to a poorly designed ribbon cable, but that could be corrected once I knew the secret pressure point on the back of the screen.
I have not seen stuck or dead pixels since then on anything at work or home, monitors, laptops, or HDTV. Not that it can’t happen, since some people seem to experience weird colored lines, etc. But the pixels are so tiny that if people think they see stuck/dead pixels, it could be just be dust, dirt, or splatters on the surface (I have seen that).
lcd is the way to go. dont freak on that weak on line chatter for some poor soul with bad luck(one in 10000 person) . If you buy it and it is defective, take it back and make things right. Odds are you will be happy with your new lcd. I am as are millions. Dont do plazma…
There are some stores that offer no-questions-asked return within 30 days. Try to get the TV there. Even if they do not advertise this, you can often get an agreement with the store to return the TV for any kind of problem. It is true, the manufacturer does not guarantee 100% active pixels, and usually states in their warranty that dead or stuck pixels are not covered unless there are more than a certain number (usually 7).
However, I agree with the above answers that stuck/dead pixels are very rare nowadays.
I know that Best Buy won’t take anything back w/o charging a 15% restocking fee. That’s why I refuse to purchase anything from them.
In spite of the other guys comment, Best Buy does have a restocking fee. Just check out their return policy. It is available online.
That and because there are many people in my home town who work for Best Buy because of the Southeastern Regional warehouse is localed here.
I’m a Best Buy employee and we offer a 30 day return policy on televisions. There is no restocking fee (restocking fee applies to cameras, GPS, and laptops only… nothing else in store has this fee).
We also just revamped our service plan to include protection from dead or stuck pixels. 3 pixels within a 1×1 inch area qualifies for repair or replacement of the TV.