Comments on: stores won’t replace LCD with dead or stuck pixels on a just bought LCD? http://www.mytelevisionreview.com/stores-wont-replace-lcd-with-dead-or-stuck-pixels-on-a-just-bought-lcd/ Just another WordPress weblog Sun, 07 Feb 2010 10:45:03 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jordan http://www.mytelevisionreview.com/stores-wont-replace-lcd-with-dead-or-stuck-pixels-on-a-just-bought-lcd/comment-page-1/#comment-988 Jordan Tue, 23 Jun 2009 14:19:39 +0000 http://www.mytelevisionreview.com/stores-wont-replace-lcd-with-dead-or-stuck-pixels-on-a-just-bought-lcd/#comment-988 I'm a Best Buy employee and we offer a 30 day return policy on televisions. There is no restocking fee (restocking fee applies to cameras, GPS, and laptops only... nothing else in store has this fee). We also just revamped our service plan to include protection from dead or stuck pixels. 3 pixels within a 1x1 inch area qualifies for repair or replacement of the TV. I’m a Best Buy employee and we offer a 30 day return policy on televisions. There is no restocking fee (restocking fee applies to cameras, GPS, and laptops only… nothing else in store has this fee).

We also just revamped our service plan to include protection from dead or stuck pixels. 3 pixels within a 1×1 inch area qualifies for repair or replacement of the TV.

]]> By: shjOlds_442 http://www.mytelevisionreview.com/stores-wont-replace-lcd-with-dead-or-stuck-pixels-on-a-just-bought-lcd/comment-page-1/#comment-987 shjOlds_442 Sat, 20 Jun 2009 12:37:51 +0000 http://www.mytelevisionreview.com/stores-wont-replace-lcd-with-dead-or-stuck-pixels-on-a-just-bought-lcd/#comment-987 I know that Best Buy won't take anything back w/o charging a 15% restocking fee. That's why I refuse to purchase anything from them. In spite of the other guys comment, Best Buy does have a restocking fee. Just check out their return policy. It is available online. That and because there are many people in my home town who work for Best Buy because of the Southeastern Regional warehouse is localed here. I know that Best Buy won’t take anything back w/o charging a 15% restocking fee. That’s why I refuse to purchase anything from them.

In spite of the other guys comment, Best Buy does have a restocking fee. Just check out their return policy. It is available online.

That and because there are many people in my home town who work for Best Buy because of the Southeastern Regional warehouse is localed here.

]]> By: gp4rts http://www.mytelevisionreview.com/stores-wont-replace-lcd-with-dead-or-stuck-pixels-on-a-just-bought-lcd/comment-page-1/#comment-986 gp4rts Thu, 18 Jun 2009 16:38:07 +0000 http://www.mytelevisionreview.com/stores-wont-replace-lcd-with-dead-or-stuck-pixels-on-a-just-bought-lcd/#comment-986 There are some stores that offer no-questions-asked return within 30 days. Try to get the TV there. Even if they do not advertise this, you can often get an agreement with the store to return the TV for any kind of problem. It is true, the manufacturer does not guarantee 100% active pixels, and usually states in their warranty that dead or stuck pixels are not covered unless there are more than a certain number (usually 7). However, I agree with the above answers that stuck/dead pixels are very rare nowadays. There are some stores that offer no-questions-asked return within 30 days. Try to get the TV there. Even if they do not advertise this, you can often get an agreement with the store to return the TV for any kind of problem. It is true, the manufacturer does not guarantee 100% active pixels, and usually states in their warranty that dead or stuck pixels are not covered unless there are more than a certain number (usually 7).

However, I agree with the above answers that stuck/dead pixels are very rare nowadays.

]]> By: Antacid http://www.mytelevisionreview.com/stores-wont-replace-lcd-with-dead-or-stuck-pixels-on-a-just-bought-lcd/comment-page-1/#comment-985 Antacid Tue, 16 Jun 2009 09:53:26 +0000 http://www.mytelevisionreview.com/stores-wont-replace-lcd-with-dead-or-stuck-pixels-on-a-just-bought-lcd/#comment-985 lcd is the way to go. dont freak on that weak on line chatter for some poor soul with bad luck(one in 10000 person) . If you buy it and it is defective, take it back and make things right. Odds are you will be happy with your new lcd. I am as are millions. Dont do plazma... lcd is the way to go. dont freak on that weak on line chatter for some poor soul with bad luck(one in 10000 person) . If you buy it and it is defective, take it back and make things right. Odds are you will be happy with your new lcd. I am as are millions. Dont do plazma…

]]> By: efflandt http://www.mytelevisionreview.com/stores-wont-replace-lcd-with-dead-or-stuck-pixels-on-a-just-bought-lcd/comment-page-1/#comment-984 efflandt Mon, 15 Jun 2009 01:36:04 +0000 http://www.mytelevisionreview.com/stores-wont-replace-lcd-with-dead-or-stuck-pixels-on-a-just-bought-lcd/#comment-984 Have you ever even seen an LCD with stuck or dead pixels? The only one I have ever seen was my Sony laptop purchased January 2000, and the few stuck pixels were not noticeable other than when in the black letterbox when playing DVD's (not visible when running Windows or Linux). A bigger problem was that it experienced random horizontal pixel shift at times due to a poorly designed ribbon cable, but that could be corrected once I knew the secret pressure point on the back of the screen. I have not seen stuck or dead pixels since then on anything at work or home, monitors, laptops, or HDTV. Not that it can't happen, since some people seem to experience weird colored lines, etc. But the pixels are so tiny that if people think they see stuck/dead pixels, it could be just be dust, dirt, or splatters on the surface (I have seen that). Have you ever even seen an LCD with stuck or dead pixels? The only one I have ever seen was my Sony laptop purchased January 2000, and the few stuck pixels were not noticeable other than when in the black letterbox when playing DVD’s (not visible when running Windows or Linux). A bigger problem was that it experienced random horizontal pixel shift at times due to a poorly designed ribbon cable, but that could be corrected once I knew the secret pressure point on the back of the screen.

I have not seen stuck or dead pixels since then on anything at work or home, monitors, laptops, or HDTV. Not that it can’t happen, since some people seem to experience weird colored lines, etc. But the pixels are so tiny that if people think they see stuck/dead pixels, it could be just be dust, dirt, or splatters on the surface (I have seen that).

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